Systematically Evaluating Usability in Web-Based Electronic Government: An Empirical Study
نویسندگان
چکیده
L’emploi de plus en plus répandu d’Internet engendre, chez les citoyens, des attentes élevées envers les organisations gouvernementales et les services électroniques qu’elles offrent. L’utilisation des technologies du Web 2.0 par les organismes gouvernementaux demeure toutefois un thème peu étudié. À partir de l’analyse de 200 sites Web, les auteurs de cet article montrent que la technologie la plus utilisée par ces organisations est celle des fils RSS. Ils notent que les technologies du Web 2.0 sont peu exploitées, même si elles semblent augmenter la qualité perçue par les citoyens des sites Web des organismes les utilisant.
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